FangSheng / Buying information
Model documents, inspection and after-sales support
A model name alone does not specify the complete machine. Match the quotation, technical sheet and agreed equipment configuration before confirming your order.
Capacity and lift height
For a forklift quotation, state the load weight, load dimensions, required lift height and any attachment. Ask for the load centre and the capacity information for that exact mast and attachment combination. A catalogue lift-height range describes options; it does not mean the rated load can be lifted to every height.
The catalogue specifications are not a load chart. Where configuration-specific capacity information is not shown, request it before selecting the machine.
Power and transmission
For diesel models, confirm the engine model, rated power, transmission and drive configuration in the quotation. For electric models, confirm the battery chemistry, voltage, capacity, charger supply and motor ratings. Options shown for a series may differ between individual machines.
Inspection and video requests
Include any inspection or video requirements with your inquiry so availability and scope can be agreed before ordering. A useful operating record identifies the model and configuration, actual load, load centre, lift height, ground conditions and recording date.
Ask for an uninterrupted view of the agreed operation. A demonstration video does not replace the machine's capacity information or operating instructions.
Requesting service or replacement parts
- Identify the machine. Send the model, serial number, order reference, operating hours and a clear photo of the identification plate.
- Describe the issue. Include when it started, fault codes, recent maintenance and clear photos or video. Stop operation if the fault affects safe use.
- Identify the required part. Add the part number, photos, dimensions where relevant and the delivery destination. Confirm compatibility, availability, price and dispatch timing before purchase.
- Agree the remedy and costs. Obtain written confirmation of warranty eligibility, replacement or repair arrangements, and any charges before authorizing repairs or returning parts.
Warranty and cost responsibilities
Warranty coverage is governed by the written terms agreed for your order. Before purchase, confirm the time and operating-hour limits, start date, covered components, battery or engine conditions, exclusions and claim procedure.
The agreement should state who pays for replacement parts, repair labour, technician travel, outbound and return freight, customs charges and local handling. It should also specify the service contact, response arrangements and whether support is remote or on site. Do not assume these costs or services are included without written confirmation.
Delivery references
If you need a delivery reference for your application, include the model and intended use in your inquiry. Availability and customer permission must be checked before records are shared.
Request model documents & support ↗
Service & SupportFrom equipment selection to order planning
01Equipment Selection
Share the application, load or material, site access and daily workload to discuss a suitable model.
02Configuration
Confirm the power system, dimensions and attachment requirements before placing an order.
03Product Documents
Request the current specification sheet and ask which documents are available for your destination and selected model.
04Shipment Planning
Provide the destination port, quantity and preferred delivery terms to discuss packing and shipment arrangements.
05Product Support
Send the model, serial number and photos when requesting operating or maintenance information.
06Spare Parts Inquiries
Include a part number or clear photos together with the machine model so compatibility can be checked.
Frequently Asked Questions
How do I confirm specifications?
Send the model name and the specifications that matter to your project. The final quotation should identify the agreed configuration.
What is the delivery time?
Lead time depends on the model, quantity, configuration and destination. Request a current estimate with your inquiry.
What warranty applies to my order?
Ask for the written warranty terms for the selected model before confirming an order. Coverage and procedures are subject to the agreed terms.
How do I request replacement parts?
Email the machine model, serial number, part reference and photos. These details help identify the correct replacement.
LET’S TALK ABOUT YOUR PROJECTRequest a Quote
Tell us which equipment you need, the quantity and destination. Include your working requirements so we can discuss the right configuration.
fangshengzb@gmail.com+86-19565637823
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